Credit Card Declined Codes: What Do They Mean?

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Credit Card Declined Codes: What Do They Mean?

What are Credit Card Declined Codes?

girl trying to figure out why her credit card was declined

Credit card declined codes can appear for many reasons. They can occur because an activity limit on your card was hit, or because a purchase on your card was deemed as suspicious. Whatever the reason for your card getting declined, they are a way of tracking payments that aren’t checking the required boxes in order to achieve a successful payment.

Why Credit Card Declined Codes are Issued

These response codes are issued to protect everyone involved in a transaction. They are meant to protect merchants, the merchant’s account and cardholders from suspected fraud, as well as businesses from payment processing a purchase that the cardholder can’t actually afford. 

Finally, they protect the card provider from getting too much charged on a card that won’t be paid back in full by the card holder. Credit card declined codes are actually beneficial to all parties involved. 

If you get hit with a declined code, don’t panic. Determine the issue, fix it, and carry on with the solution in place.

How Credit Card Decline Codes are Issued

These alerts will show up on the terminal screen after a card is run through the terminal. If you get a credit card declined message, you may not have even known that this would happen to you. So if they show up, you’ll probably be surprised to see it. 

What Can Be Done About Credit Card Declined Codes

There can be many reasons for a credit card getting declined. It can be something as simple as the card having a configuration error code that prevents it from effectively running through the terminal. However, it can also be as serious as credit card theft. 

Be sure to contact your credit card company as soon as possible to ensure that if it is something serious, the problem will not escalate beyond something that can easily be resolved. 

For instance, if you have an address verification failed code, it could be something as simple as just verifying your address and then trying the purchase again.

So, take any declining of your credit card very seriously, as you can’t be sure what caused it until you contact your credit card company.

List of Credit Card Declined Codes Explained

CODE

What it means

01

Ask the customer to call their bank to find out why the card was declined

04

The card expired or has been stolen; Could result in a “hard decline”, where the business should take the customer’s card

05

Do not honor the transaction

07

The issuing bank of this card considers the user’s account to be fraudulent

12

The transaction trying to be issued is associated with an invalid card

13

The entered amount exceeded the limit on the credit card.

14

The card number is invalid or incorrect

15

No credit card issuer with the first four numbers of the card

19

Re-enter the card because of the occurrence of an unknown error

28

Unknown error occurred during authorization

41

Card is lost or stolen or has been reported stolen

43

Stolen card or lost card

51

Customer’s card has had the activity or withdrawal limit exceeded

54

The card is expired

57

Card is not approved for the type of transaction that was attempted

58

The credit card system isn’t approved for the type of transaction

62

Occurs if the system can’t accept credit cards of a certain brand

63

The CVV code was entered incorrectly

85

Invalid merchant; Issue with the system communicating the transaction, system may need a file update

91

Unknown reason for error

93

Problem with the customer’s account associated with the card

96

There is an error with the credit card system

What Does Declined Credit Card Mean?

When a credit card is declined, it simply means that it cannot be accepted at the present time and will result in a declined transaction. A declined credit card can mean many different things, depending on the code received and may even work upon attempting the transaction again. 

Why is My Credit Card Not Working?

If you or your customer’s credit card isn’t working, it has likely been declined. There is no way of knowing why this has happened without either receiving an error or credit card declined code, or contacting you or your customer’s bank. The customer should contact their issuing bank to get an in-depth reason behind the credit card’s failure to work.

What Does Declined for CVV Failure Mean?

This error is most often associated with incorrectly entering the CVV code into the terminal. It registers as a failure because it is not the correct CVV code associated with the credit card that is being used. 

Why is My Debit Card Being Declined When I Have Money in My Account?

If your debit card is declined and becomes a restricted card, even when you have money left on the credit card, it could be the result of a format error with the credit card terminal or could be a type of transaction that causes the issuing bank to question its authenticity. 

Though it may appear at first that you had insufficient funds for the transaction, it’s possible that other reasons are behind your card getting declined.

For instance, if a large transaction amount is spent on your card at a more irregular business, it might cause the financial institutions to question the legitimacy of the purchase. 

If this happens on an attempted purchase, contact your bank to get the purchase approved and then try again.

Ways for a Business to Accept Credit Cards

Businesses have many different options for how to accept credit cards. Smart terminals are an option that allow for NFC, or Near Field Communication. This technology allows cards to be just hovered above the terminal for acceptance and accepts mobile payments options like Apple Pay or another mobile app.

There are also POS options that can even help you run your business. POS systems can contain software like customer management in addition to accepting cards. Customer management essentially helps you manage your customers and attempt to keep them returning to your business.

There are also more standard terminal options that have a chip reader and a place to swipe the card as well.

What Do I Do if My Credit Card is Declined?

If your credit card is declined, the very first thing you should do is contact your bank to make sure that everything is in order. 

It could be something as simple as a credit card processing error by the credit card terminal. 

If this is the case, you have nothing to worry about and can feel safe from any type of security violation and continue to use your card at other institutions. 

Steps to Follow When Your Credit Card is Declined

  • Step One
  • Step two
  • step Three

Try Again. 

Sometimes, it can just be a simple system error with the credit card terminal that might just require that you try the purchase again. If it goes through the second time, great! If it doesn’t, see if the business offers retry logic. Retry logic is when the system reschedules the purchase for a later date when it is more likely to get processed. If the business doesn’t, move to step 2.

Contact Your Bank.

They will be able to provide a quick and accurate reasoning for your credit card being declined.

Attempt the fix.

If your bank gives you a solution that can be applied, give it a shot. A common solution is to simply get a new card, as your previous one may be past the expiration dates or might have been stolen.

If your solution is more complex, like the credit limit on your card has been hit, work with your bank to find out what the next steps for you specifically should be.

A Declined Credit Card Won’t Ruin Your Life

Credit cards get declined for all different kinds of reasons. Many times, it is not anything that cannot be fixed. There are steps that you can take to ensure that you’re protected right now, and that you will stay protected in the future. 

For specifics on why your card might have been declined, you should contact your bank. They’ll be able to give you relevant and detailed information on your specific credit account, save account or bank account and advise you on how you should continue going forward. Until then, use cash or a separate card.

If you’re a business that sees many customers get their cards declined, it’s possible that there is an issue with your credit card terminal. Contact your payment processor if you notice this trend so that they can resolve the issue. 

Accept another method of payment until it can be fixed and find if there is an issue with the system itself. If your decline ratios are getting too high, contact your processor and fix the issue or they may decide to pull your processing.

Credit card declining can protect all parties involved in the transaction from theft, fraud, or even an accidental duplicate transaction. When a system declines the transaction, it can actually be a benefit.

The only party that is not protected by declined credit cards are scammers who are trying to steal your information and take advantage of you. 

Their job would be far easier if credit cards couldn’t get declined, and instead all purchases went through every time. So if your card is declined, don’t stress before you contact your bank or do additional research.

By contacting your credit card’s issuing bank, you may find that the solution to the problem is far easier to fix than you originally expected.

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Example of High Risk Merchants

  • 1-900 Phone companies – If you’re the type of company that charges people to have a chat on the phone, you’ll be considered high risk.
  • Adult Bookstores – Clearly a part of the adult entertainment industry, and an easy mark for the high risk tag.
  • Adult Entertainment – Any business labeled with the “adult” descriptor will automatically be assigned a high risk status.
  • Adult Toys – As “adult” is in the name, it’s an easy target for association with the adult entertainment market.
  • Airline Industry – Due to cancellations on high ticket purchases, this will put your airline company in the high risk category
  • Amazon Stores – By having a high rate of return, Amazon stores are seen as high risk.
  • Ammo Sales – Association with the weapons industry guarantees high risk status.
  • Annual Contracts – Any time an annual contract is involved it can be considered highrisk because most consumers forget they signed up and chance of chargeback can be high.
  • Antiques – With a high average ticket per item, antiques are considered a risky merchant type.
  • Astrology – The study of the celestial bodies and the influence on human affairs can be a chargeback target if customers feel like they aren’t getting the answers they want.
  • Auctions – Because of the nature of bidding on a product and not having a set price the risk level goes up.
  • Autographed Collectables – There is almost always a question as to whether an autograph is authentic, and therefore chargebacks are much higher in this industry.
  • Automotive Brokers – Brokers of automobiles have a very high average ticket are are therefore of higher risk.
  • Bankruptcy Attorneys – Since the people who are working with bankruptcy attorneys are usually in financial trouble, the odds that a payment would be charged back is higher.
  • Betting Services – In many states betting is illegal but for the legal states betting with a credit card has huge chargeback implications.
  • Brokering – When a third party is involved with selling a product the risk level goes up ten fold.
  • Business Loans (Merchant Cash Advances) – Loaning money is always risky, but with business loans and startup lending, high risk is present by the nature of the business.
  • Casino – Just like a betting service, if a customer gambles with their credit card the chargeback rate sky rockets.
  • CBD Products – CBD itself poses high chargebacks because of the legitimacy of the product and the health benefits promised.
  • CBD E commerce – CBD E Commerce has twice the charge back of retail CBD because many consumers don’t feel like the product they receive gives them the benefits promised.
  • Check Cashing (Check Processing) – The level of fraud in check cashing and cash advances is what gives this industry a higher risk consideration.
  • Cigarettes – With higher levels of risk for theft and criminal activity, cigarette sales are deemed high risk.
  • Collection Agencies (Collection Agency) – Many banks see collections as an unsustainable business model that is many times unreliable.
  • Collectible Coins – A higher level of chargeback in this industry gives it a high risk tag.
  • Collectible Currency – Due to the level of inauthentic collectibles, the risk of chargebacks are much higher with collectibles.
  • Copyrighted eBooks – When someone sells something copyrighted without permission many legal issues can arise.
  • Coupon Programs – With many coupon programs the coupons expire and once they expire the consumer wants the money back they spend.
  • Credit Counseling – Due to their clients usually being in financial problems, this industry is fraught with non-payment and fraud.
  • Credit Protection – Most people that need credit protection are bad with money so chargebacks abound.
  • Credit Repair – If a consumer needs credit repair then chances are they are a high risk for chargebacks.
  • Currency Sales – Many businesses that exchange currency do it at incorrect rates hence more chargebacks.
  • Dating Services – Dating is a volatile industry, and is also lumped in with the adult entertainment industry, making it a high risk account.
  • Debt Collection Services – As the collection of debt isn’t always possible, this industry retains the tag of risky.
  • Debt Consolidation Services (Debt Consolidators) – Consolidating debt is a challenging business and as debt is usually the problem, it’s seen as unsecure from a payment perspective.
  • Debt Repair Services – Since the clients of debt repair services are usually having financial challenges, it makes this industry seem a higher risk.
  • Discount Health Programs – Many people don’t feel they are really getting a discount so they try to get their money back and if they don’t the chargebacks sky rocket.
  • Discount Medical Care Programs – Just like the discount health programs if they don’t save the consumer wants their money back.
  • Drug Paraphernalia – Anything that is associated with the drug trade is considered high risk. Offshore merchant accounts are commonly used for this type of business.
  • E Commerce – As the source of the payment is unverifiable at the point of sale, any transaction without the card present has a higher risk of credit card fraud.
  • Ebay Stores – Many people sell items that aren’t as described so chargebacks can be an issue.
  • Electronic cigarettes – much like traditional cigarettes, e-cigarette sales are also deemed high risk.
  • Electronics – This industry has a much higher ticket compared with many other businesses. A chargeback for a $3,000 tv or two and your account can be in jeopardy rather quickly.
  • Escort Services – This is deemed a part of the adult entertainment industry and therefore needs a high risk merchant account and payment solution.
  • Event Ticket Brokers – If a customer buys a ticket and doesn’t use it they feel like they can charge the transaction back.
  • Extended Warranty Companies – Warranties are rarely used so people try to charge back the money that has been spent paying for them.
  • Federal Firearms License Dealers – Any organization associated with guns or firearms is automatically considered in this category.
  • Fantasy Sports Websites – Just like gambling, if a person starts to lose too often they try and charge back the transaction.
  • Finance Brokers – The entire financing industry is risky. By simply extending credit to other individuals, this business is betting that a majority of them will actually pay what they say they will.
  • Financial Advising/Consulting – The high risk tag on financial advisors isn’t about the advisors or their firm. It’s about the clientele and their current circumstances.
  • Financial Loan Modification Services – Due to a clientele in financial struggles, the high risk term is applied to any payments in this industry.
  • Financial Planning – Anything that includes risk for the consumer can have consumer implications with chargebacks.
  • Financial Strategy – Another risk and reward category, if money is lost, consumers try charging back making this a high risk industry.
  • Fortune Tellers – When a person doesn’t hear what they want to hear, or what is told doesn’t happen, the fortune teller can receive huge chargebacks.
  • Furniture Sellers – High risk only when its custom furniture.
  • Gambling – If money is lost the chargebacks rise.
  • Gaming – Chargeback levels skyrocket when consumers don’t win.
  • Get Rich Quick Programs – It’s rather common in this industry for an individual to purchase the training and then chargeback their purchase saying it didn’t deliver on what was promised.
  • Google Stores – With a high rate of return on their items, Google stores are considered high risk.
  • Gun Sales (Firearm Sales) – The gun and projectile industry is automatically associated with high risk credit card processing.
  • High Average Ticket Sales – With any high average ticket, just a couple of chargebacks can mean a massive shift in how risky the account is deemed by the processor.
  • Home/Vacation Rentals – Many issues with chargebacks can take place if the consumer decides not to travel.
  • Horoscopes – Many people believe this is hocum so will chargeback transactions.
  • How To Programs – A common practice in this industry is to purchase the program and charge it back with the description that it didn’t deliver what it promised.
  • Hypnotists – Many merchants will charge back these transactions if results they hoped for were not met.
  • Import/Export Business – Another example of taking goods over country borders which automatically brings in additional risk to any processing account.
  • Indirect Financial Consulting – When using a third party to consult, the high risk status gives the processor fraud protection.
  • International Cargo – Any time you introduce a multi-country element to credit card processing, the ability for fraud to be introduced skyrockets.
  • International Merchants operating in the US – Since the merchant isn’t operating from the United States, there are many unknowns about what is happening on the other side of their business, thus increasing the risk.
  • International Shipping – Transporting goods between countries is risky and introduces all sorts of elements to the financial stability of any transaction.
  • Investment Books – consumers get upset if the investor isn’t right which can lead to chargebacks.
  • Investment Firms – As investments are never a “sure thing” this is considered a risky industry for having a merchant account.
  • Investment Strategy – Anything with future promises can lead to chargeback.
  • Knife Sales – weapons of any kind are automatically given high risk status.
  • Kratom E Commerce – Accepting payments online is high risk, and Kratom is a substance in the health and wellness industry, which is also considered high risk.
  • Life Coaching – With no tangible goods involved in the transaction, life coaching is considered high risk.
  • Lingerie Businesses – Associated with the adult entertainment industry, chargebacks abound.
  • Lotteries – In most states you can buy lottery tickets with a credit card but if you’re allowed to and the ticket is not a winner, consumers try to chargeback the transactions.
  • Magazine Sales – Many magazine sales are recurring subscriptions, which can have issues with chargebacks.
  • Magazine Subscriptions – Same as magazine sales chargebacks can be huge when a recurring subscription happens. (often referred to as recurring billing.)
  • Mail Order Companies – When something is ordered through the mail chargeback risk can go up.
  • Marijuana Dispensaries – As marijuana isn’t a legal substance in every state, this is considered high risk due to the legality of the product. Cannabis credit card processing is available through Shift Processing.
  • Matchmaking Services – Another branch of the dating tree, and often associated with the adult entertainment industry.
  • Medical Devices – If a medical device doesn’t do what’s promised the purchaser may chargeback the transaction.
  • Membership Organizations – This is another instance of where the transactions don’t have any tangible product and are easily charged back to the merchant account.
  • Merchants on the MATCH list – If you are a merchant who has been reported to the MATCH list (Member Alert to Control High Risk Merchants) or the TMF (Terminated Merchant File) you are given high risk status.
  • Merchants with Poor Credit – Merchant accounts are given based on the credit score of the business owner. It’s assumed that the business owner is going to be making the financial decisions for the business, and a poor credit score reflects on the viability of any business transactions.
  • Modeling Agencies – At many agencies models are promised the world and it doesn’t happen. The consumer then wants their money back.
  • Movie Downloads – Transference of a digital product is considered of higher risk. Also, rarely is a physical card present at time of purchase.
  • Multilevel Marketing Sales – Often associated with pyramid schemes, MLM sales are considered a risky business.
  • Music Downloads – Purchasing any digital product is considered to be of higher risk than a physical transaction. Most of the time the card is not present in a digital transaction using a shopping cart.
  • Not A US Citizen Doing Business In The US – It’s possible to get a merchant account without a US social security number, but not having a SSN will increase the risk the processor will have in issuing a merchant account for your business.
  • Online Adult Membership Sites – If you’re running a website that is adult themed and requires payment for access, this is a highly volatile account and definitely high risk.
  • Offshore Corporations (Offshore Merchants) – The international element is what gives the high risk tag when looking for domestic merchant accounts.
  • Online Gambling (Online Gaming) – Without a card being present and gambling as the activity, there are two reasons why this would be on this list. Online payment alone is risky even without the gambling element.
  • Overseas Exporting Services – The introduction of the international element is what gains access to this list.
  • Pawn Shops – There’s a general stigma that goes along with pawn shops, and it’s reflected in their assignment to the high risk processors list.
  • Penny Auction Sites – Even though the customers are usually bidding at only a penny more per bid, users will commonly charge back the transaction when they don’t win.
  • Pepper Spray – Considered a type of weapon, pepper spray vendors are considered risky.
  • Points Programs – Points programs that cost money can cause chargeback issues if points are not used.
  • Pornographic Merchants – If you’re a part of the adult entertainment industry in any way, you’re considered high risk.
  • Precious Metals – Counterfeit metals can be a problem in this industry, making it more risky to accept payments for.
  • Prepaid Calling Cards – Anything prepaid that a consumer may not use increases chargeback issues.
  • Prepaid Debit Cards – When they expire or are lost consumers want their money back.
  • Psychic Services – “Honey, did you visit a psychic? No babe, I don’t remember visiting a psychic.” I’ll just reverse that charge then.
  • Real Estate – A common target for scams and identity theft is how real estate makes this list.
  • Replica Products (Watches, Handbags, Wallets, Sunglasses, Etc…) – As the product being sold isn’t authentic to the original manufacturer, the percentage of requests for refund is much higher than a traditional merchant.
  • Rewards Programs – If rewards are not spent, the consumer wants the money back.
  • Self-Defense – Since the payment provided is for instruction and not a physical product, the self-defense industry makes this list.
  • Self-Hypnosis Services – Yet another instance where the goods being transferred are of a service and not a physical product.
  • SEO Services – With a high rate of request for refund, SEO agencies make this list.
  • Social Networking Sites – Just like a dating site, if a consumer does not get what they want from it, they always like to chargeback.
  • Software Downloads – The software industry makes their way on to this list because of the digital nature of the goods being sold.
  • Sports Forecasting – An example of paying for information and not for a product, and usually not in person where the card would be present for the transaction.
  • Startups – Every startup is considered risky, and the percentage of startups that make it is quite small compared to the number that fail.
  • Student Loans – With the cost of a college education continually on the rise, so is the percentage of loans that default and never receive payment.
  • Strip Clubs – Associated with the adult entertainment industry gains the strip club access to this list.
  • Stun Gun Sales – considered a type of weapon, which makes it a high risk merchant.
  • Supplement Sales – The request for refund in this industry is quite high due to the nature of the product.
  • Sweepstakes – “Hey, I entered a sweepstake and I didn’t win. I’d like my money back please.”
  • Talent Agencies – “I paid thousands of dollars for headshots and glamorous outfits and I haven’t gotten any paid gigs. Pay me back my money please.”
  • Telemarketing Services – Telemarketing services many times do not have the results the purchaser would like to see, so the services are charged back.
  • Telephone Order Sales – Anything ordered over the phone has a increased risk of chargeback.
  • Timeshare Companies – When timeshares aren’t used, people want their money back.
  • Travel Agencies – If trips are not taken, consumers would like their funds returned.
  • Travel Clubs – Many travel club discounts aren’t what they were promised, increasing risk for chargebacks.
  • Vacation Rental Brokers – Third party brokers on prepaid vacation can have issues when customers cancel their trips.
  • Vape Shops – The level of criminal activity and theft is higher with vape shop merchants and therefore carries a high risk label.
  • Vitamin Sales – If the vitamins don’t provide the results the merchant would like to see they chargeback the transactions.
  • Web Designer – Because this service is prone to chargebacks, it has been classified as high risk.
  • Weight Loss – Considered risky because the results aren’t really up to the company, but rather the individual has to stick to the plan to get results, often resulting in chargebacks.
  • Yahoo Stores – Since the goods sold through Yahoo can easily be returned, they are considered a risky merchant.

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